brewery & Taproom FAQs
Yes! We have a tasting room. For hours of operation, please see our “Contact” page.
Yes we do! We have a 30 person patio open year round.
Take a look at the “Our Beers” section on our main menu. Here you will find our current beer selection, and if they are available by the glass, growler fill, packaged off-sale, and wholesale.
*Please note, this list is updated every Monday and Friday
Yes! We offer growler fills. We have 32oz and 64oz Twin Sails branded growler sizes available for purchase at our tasting room. Please refer to our “Our Beers” page to see which beers are available for fills.
Growlers will last quite a while if kept sealed, but we recommend you open them within 5-7 days after purchase, and drink the beer within a day of opening it.
Yes we do. As long as it’s either 32oz or 64oz in size. We just ask that you please make sure your growler is clean for filling.
Cleaning your growler is very important. It’s easy to clean, after you empty it, rinse it (and the lid) with warm water immediately – no soap is needed, allow to air dry.
Because of occupancy restrictions, we do not take reservations on the weekends or for groups larger than eight. If you’re looking to make a reservation for a group of eight or less for a weekday, please email email@example.com
Absolutely! Kids are legally allowed in our tasting room and on our patio. They must be accompanied by a legal guardian and are not allowed to consume beer.
We’ve got a selection of snacks available at the tasting room, and usually have food trucks on the weekends, and every day in the summer.
Yes! Dogs are allowed and very welcomed on our patio.
However, they are not allowed inside the brewery for health code reasons.
We currently do not offer brewery tours, however the majority of our operation is visible from the tasting room, and our tasting room staff are more than happy to answer any questions you have.
Unfortunately we do not close our room for private events, but you’re always welcome to join us in the tasting room! We have a capacity of 50 people. Please contact us at firstname.lastname@example.org for the best times to visit.
We support local organizations and various non-profit groups whenever possible. While we would love to help everyone, unfortunately, it is simply not possible given the volume of requests we receive. We do review each inquiry and try to follow up within two weeks of receipt if we feel it’s a good fit for us. Please email email@example.com with the details of your request.
Absolutely! Most of our product is packaged in 473ml-4 pack cans. Please refer to the “Our Beers” page for more information about which beers we currently have available for off-sales.
Yes! Although our private keg sales are dependent on our inventory. Please email info@twinsailsbrewing for more information.
Interested in bringing our beer into your establishment? Please reach out to firstname.lastname@example.org and your message will be forwarded to a sales representative who will reach out within one business day.
Did we miss something? Please feel free to email email@example.com and we will be happy answer any of your questions!
online shop faqs
Beer is delivered by Canada Post and can only be shipped to an address within British Columbia. On delivery, recipients are required to present two pieces of ID, one of which must be government-issued identification proving the required age of 19 or older. The second piece has to include an imprint of the name and signature and/or picture. (Please note: the name on the order and the name of the person receiving it must match!)
We will be launching merchandise sales across Canada soon, we are just starting with BC only so we can work out any kinks before we go nation wide.
Canada Post determines shipping rates. Purchasing multiple items at a time will make your shipping rates significantly more cost effective.
Orders are shipped to Canada Post every Tuesday, with each week’s order window closing at 11am on Monday. Orders placed after 11am Monday will be moved to the following week’s shipment. We want your product to arrive as fresh as possible. To ensure the highest quality of product is being served, we keep your beer stored in optimal conditions at our brewery and ship out only on Tuesdays.
Ordering beer through our website is just like any other online shop. Add the items to your cart, fill in your payment information, select your shipping method, then place your order.
We securely package your order and ship it through Canada Post. Upon delivery, a Canada Post representative will ask for your signature and I.D. to verify you are of legal drinking age (19+). The name on the shipment must match the person accepting or picking up the parcel.
Our biggest concern with shipping beer is getting our products to you safe and sound. Through some rigorous testing, we’ve found that shipping more than six 4packs in a case substantially increases the chance of products being damaged on their way to you.
Because of limitations with our online shop provider’s platform, we’re unable to separate orders into multiple boxes for shipping so this is the only way around it. We’ll be working on coming up with alternative solutions in the future, but again, baby steps.
If you’d like to order more than six items, please check out your first six items then start a new shopping cart for the rest of your order.
This is something that Canada Post takes care of. Every beer order legally requires a signature and ID check before being released. And FYI, the name on the order and the name of the person receiving it must match!
If you are unable to provide proof of legal drinking age, the beer will be returned back to us. We will recover the shipping costs to and from the destination out of your payment and refund you the remaining value.
Nope! We store the beer in optimal conditions at our brewery, before it makes a fairly short trip across the province. Refrigerate your hoppy beers upon arrival, and cellar the bottle conditioned styles however you prefer.
Yes you can! Select the free “Pick Up” option at checkout and we will put aside your order. You can pick up your product at our Brewery tasting room located at 2821 Murray Street, Port Moody, BC.
The earliest pick-up date for pre-released beers will be listed under the beer description.
Orders will be held at the brewery for up to two weeks after your purchase.
Please bring two pieces of ID, one of which must be government-issued identification proving the required age of 19 or older. The second piece has to include an imprint of the name and signature and/or picture when picking up your product.
The cut off for next day in store pick up orders is 6pm. Orders placed after 6pm will be moved to the following day for pick up.
A confirmation e-mail will be sent to you upon placing your order. You will receive another e-mail when your order is shipped with a Canada Post tracking number.
*Please be aware that Canada Post estimated delivery dates can fluctuate. Use your Canada Post tracking number for the most up-to-date information.
Yes! We have a 6 item max order, but you can mix and match products.
Get in touch with us immediately! Send us a photo to help us figure out what happened, and we’ll work to resolve the issue as soon as possible.
All beer sales will be final. If you receive a delivery that was damaged during shipping, please get in contact with us immediately at firstname.lastname@example.org and provide us with as many photos for evidence as you can so we can work to resolve your issue as quickly as possible.
*For now, we will only be allowing for in store exchanges on merchandise.
Get in touch with us! If you’ve experienced any manner of strange issues with your shipment, feel free to send an email to email@example.com, and we will sort out a solution and get back to you right away.